ServiceNow Training

SKU: 9015
17 Lesson
|
25 Hours
5 (3 reviews)
igmGuru’s ServiceNow training is designed by industry experts to help you acquire essential skills that are important for career growth. From the beginning, the training focuses on real-world implementation through live projects, workflow creation, scripting, integrations, and automation use cases. The ServiceNow course also prepares you for globally recognized CSA and CAD certification exams, helping you build both technical confidence and industry credibility. No matter if you are starting fresh in tech, moving into cloud and ITSM roles, or upgrading your current skill set, this ServiceNow online training gives you hands-on experience that matches what employers expect in real projects and day-to-day enterprise environments.

Servicenow Course Overview

Want to build a career in IT service management or workflow automation? igmGuru's ServiceNow course is a solid place to start. This ServiceNow Training is designed as per the current trends and is best suited for both freshers and working professionals.

This training program comes with flexible learning modes, including instructor-led live sessions, one-on-one mentoring, and self-paced options so you can learn at a pace that fits your schedule.

At igmGuru, our ServiceNow training is built around one question: what do employers actually need you to know on day one? The answer isn't just theory- it's configuration, scripting, integrations, AI-powered automation, and the confidence to walk into any environment and get things done.

Our trainers are practitioners, not just teachers. They've worked on enterprise ServiceNow implementations and bring that context into every session. The course covers everything from the fundamentals of the Now Platform to advanced topics like Flow Designer, REST API integrations, CMDB, and application development. Our Service training course with projects includes:

  • Theoretical and practical sessions covering both admin and development tracks
  • Advanced learning modules aligned with the current Yokohama release
  • Live projects and exercises that mirror real enterprise scenarios
  • Profile building assistance to help you land the role

  • Preparation support for CSA and CAD certification exams

Prerequisites

There are no prerequisites to start learning ServiceNow, but knowing the following can make learning easy:

  • Basic knowledge of Servers, Databases, Networking, and Cloud
  • Comfortable using web/browser-based applications
  • ITSM concepts knowledge (helpful, not mandatory)
  • Ability to understand business processes and workflows
  • Basic database concepts and logical thinking
  • For Admin, ITSM, or Developer tracks- complete ServiceNow Administration Fundamentals (SNAF) first

Skills You'll Learn In this ServiceNow Training

Every module in this ServiceNow course is mapped directly to what's tested in the certification exams- and what's used in real-world environments every single day.

Platform Configuration & Administration

  • Master UI Policies, UI Actions, Client Scripts, Business Rules, ACLs, and SLAs
  • Design and customize the ServiceNow interface to meet enterprise requirements
  • Administer users, groups, and roles with precision

AI & Workflow Automation

  • Build intelligent workflows using Flow Designer and Workflow Editor
  • Explore Now Assist AI capabilities and automated intelligence features
  • Automate repetitive ITSM tasks- and understand how to scale that automation

Integrations & APIs

  • Implement real integrations using REST APIs and web services
  • Understand how ServiceNow connects to the systems enterprises already rely on
  • Import data into platform tables using structured import methods

Service Catalog & Portal Design

  • Design Service Catalogs, Record Producers, and Order Guides
  • Build end-user experiences that people actually want to use

Migrations & Update Sets

  • Move customizations cleanly between instances using Update Sets
  • Trigger email notifications and platform events reliably

Certification Exam Prep

  • Targeted preparation for the CSA and CAD exams on Pearson VUE
  • Scenario-based mock tests, timed practice, and interview coaching
  • Coverage of all exam domains, including Platform Overview, Navigation, and Scripting

Tools and Technologies Used In This Program

The following are the tools/technologies you will work with in this program:

  • ServiceNow Platform
  • ServiceNow Studio
  • Flow Designer
  • ServiceNow ITSM Modules
  • Service Catalog
  • CMDB
  • Business Rules & Client Scripts
  • UI Policies & Actions
  • Glide API
  • REST & SOAP APIs
  • Reporting & Dashboards
  • ServiceNow PDI

Who Can Enroll in This ServiceNow Course?

Anyone eager to build a career in IT Service Management, platform administration, or ServiceNow development can enroll in this program.

  • Fresh graduates or beginners in IT
  • IT support engineers, admins, and developers
  • System administrators and network engineers
  • Business analysts and process owners
  • Project managers and IT managers
  • Professionals planning a career switch to ITSM or automation
  • Anyone interested in workflow automation

Job Roles, Salary, and Hiring Companies

Enterprises across finance, healthcare, government, and technology are pouring investment into the platform- and certified professionals are in serious demand. The gap between available talent and open roles keeps growing, which means right now is one of the best times to get certified.

Roles You Can Choose After Learning ServiceNow

The following are the most rewarding job roles you can apply for after completing the ServiceNow online course.

  • ServiceNow Developer
  • ServiceNow Administrator
  • ITSM Consultant
  • Platform Architect
  • IT Process Analyst
  • ServiceNow Solution Architect

ServiceNow Professional Salary (2026)

Below is the salary breakdown for ServiceNow professionals to help you better understand earning potential across different roles and experience levels.

Role Salary
ServiceNow Developer $101K - $153K/yr (Glassdoor, May 2026)
ServiceNow Administrator $96K - $150K/yr (Glassdoor, May 2026)
ServiceNow Developer (Avg) $129,281/yr (ZipRecruiter, March 2026)
ITSM Consultant $110K - $160K/yr (varies by seniority)
Platform Architect $140K - $190K/yr (senior level)

Top Companies Hiring ServiceNow Professionals

Below are the top MNCs that rely on ServiceNow professionals.

  • Accenture
  • Deloitte
  • IBM
  • Capgemini
  • TCS (Tata Consultancy Services)

Servicenow Course Key Features

Servicenow Training Modules

1. What is a ServiceNow?
2. Why and who can User Servicenow
3. Concept of Cloud Computing in Servicenow
4. Introduction to ITIL Foundation
5. Navigation and Users
6. Helpful Portals
7. Releases
1. Creating Gauges
2. Define CSS Properties, UI Properties
3. Change Visibility of Homepage and Banner
1. Creating Application, module
2. Creating Table
3. Personalizing form and table layout
4. Creating Section View
5. Dictionary Overrides
6. Reference Qualifiers
7. Related Lists
1. Creating an Update Set
2. Merge update set
3. Retrieve Update set in another instance
1. Workflow editor and workflow scripts
2. Workflow activities and workflow context
3. Workflow stages, Transitions
1. A user of Service catalogue, Back and end execution
2. Creating catalogue item, record producer, order guide
3. Create RITM and catalogue task
4. Attaching workflow to catalogue items
1. Data Sources
2. XML Report
3. Transform Maps
4. Schedule data import
5. Import sets
6. Transform Scripts
7. Data Load automation
1. Creating groups
2. Users and Departments
3. Concept of delegation
4. Customizing user profile
5. Roles & group membership
6. Fetch detail of logged in user
1. Defining a template
2. Define notification
3. Email Logs
4. Introduction to SMTP and POP mail Servers
5. Trigger email and even
1. SLA Definitions
2. SLA Properties
3. Attach SLA to tasks
4. Create Schedule and child Schedule
1. Introduction to Scheduled jobs
2. Schedule job Log
3. Scheduled reports
1. Create Read, Write and create ACL on table and field Level.
2. Debug ACLS
3. Write ACL Scripts
4. Concept of Privileged system admin
1. Introduction to web services
2. SOAP Messages
3. Debugging
4. Personalize users
5. Debugging business rule
6. Debugging ACL
7. Background Scripts
1. Client Scripts; Business Rules; UI Actions
2. UI Policies; Data Policies
3. Script Includes; Data Lookup rules
4. UI pages; UI Macros; Dictionary
1. SSO integration
2. LDAP integration
1. Overview of a flow designer
2. Demo of a flow designer
1. Pages
2. Widgets controller
3. Demo
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ServiceNow Online Course Fees

SELF PACED LEARNING

US $ 299.00
Refund Policy
  • Duration : 25 hrs
  • Lifetime Free Upgrade
  • Reference Documents
  • 24x7 Support & Access

Online Class Room Program

US $ 499.00
100% Money Back Guarantee
  • Duration : 25 Hrs
  • Plus Self Paced

Classes Starting From

  • Fast Track Batch 02 Jun 2026
  • Weekday Batch 08 Jun 2026
  • Weekend Batch 06 Jun 2026

Corporate Training

Corporate Training
  • Customized Training Delivery Model
  • Flexible Training Schedule Options
  • Industry Experienced Trainers
  • 24x7 Support

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Want to know Today's Offer

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Servicenow Certification Exam

This ServiceNow certification training covers both foundational and developer credentials- fully updated for the Pearson VUE exam system adopted in late 2025. We guide you through both the CSA and CAD paths, in the right order.

Certification 1- ServiceNow Certified System Administrator (CSA)

This is where most professionals start. The CSA validates your ability to configure, manage, and maintain the ServiceNow platform. It's the foundation everything else builds on.

Exam Details

Duration 90 minutes
Questions 60 multiple-choice and multiple-select questions
Passing Score 70%
Exam Platform Pearson VUE (migrated from Webassessor in late 2025)
Exam Fee $300 USD + applicable local taxes (e.g. 18% GST in India)
Current Release Yokohama
Exam Mode Online (remote proctored) or at a Pearson VUE test centre

Certification 2- ServiceNow Certified Application Developer (CAD)

Once you hold the CSA, the CAD takes your skills into application development territory - scripting, data modeling, and building custom apps on the platform.

Duration 90 minutes
Questions 60 multiple-choice and multiple-select questions
Passing Score 70%
Exam Platform Pearson VUE
Exam Fee $300 USD + applicable local taxes
Prerequisite CSA certification is recommended before attempting CAD
Focus Areas JavaScript scripting, data modeling, application development, platform features
Servicenow Certification Exam

Servicenow Online Training FAQ's

With the help of the numerous low-code/no-code tools that ServiceNow provides, users can automate procedures and build workflows without knowing how to write code. Among these is Flow Designer - A drag-and-drop visual tool that eliminates the need for script writing when creating automations and workflows.

Yes, igmGuru offers several other online certification courses. These include specialized online certification courses, tailored to different levels. igmGuru, greatly emphasizes upskilling and boosting career opportunities across any industry sectors, with each online certification course designed to help learners enhance their expertise.

Yes, igmGuru offers several other online courses under Project Management. These include specialized online courses, tailored to different skill levels. igmGuru greatly emphasizes upskilling and boosting career opportunities across IT industry sectors, with each online course designed to help learners enhance their expertise in Project Management.

The skills needed to become a Servicenow developer include -

  • Deep understanding of JavaScript

  • Knowledge of structural programming and XML concepts

  • Familiarity with CSS, HTML, SQL, and UI

  • Knowledge of ITIL processes

  • Working experience of the Servicenow platform

  • Advanced problem-solving abilities

  • Time-management and organization 

  • Excellent communication and presentation

While Servicenow is not a course just anyone can learn, igmGuru’s experts will help you in all ways possible. Expert guidance and updated curriculum will help you learn faster.

The Servicenow training course by igmGuru is the best because this is where you get the opportunity to learn under industry professionals with 10+ years of experience. Get access to unlimited opportunities with our course.

To know the course fee for Servicenow, go to https://www.igmguru.com/project-management/servicenow-training/#training-fee. Get in touch with our experts for any offers that might provide you a better price.
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